Teams and departments

Teams

Teams group the people who handle the same kind of conversation, like Customer care and Billing. Owners and admins create them on the Team page. A person can be on more than one team, and each team can have a lead who can add and remove its members.

Use teams to:

• link a mailbox to the team that answers it (billing@ to Billing),
• look at Reports for one team,
• invite someone straight into a team.

Departments

Departments are a simple label on each person's profile (for the team list), set up in Settings > Company > Departments.